Last update: 19.05.2024

Trace Crystal customer privacy notice

1. What data do we process when you contact us?
When you send us an email to info [at] tracecrystal [dot] com or when you use our contact form, we use your data to answer you and to be able to keep our conversation ongoing.
1.1.What data do we collect?
We collect and store the following data:

• Your email address,

• Your name (if it’s visible in your e-mail address or you decide to share it with us),

• The time and date your message was sent,

• Other personal information that you decide to share with us in your message.

1.2.Who else gets access to your data?

• We do not share your data with third parties. We store your personal data on our server only for the purpose to answer you back and to be able to keep our conversation ongoing.

• We also use the RapidWeaver stack “Formloom 4” from Yabdab Inc. to provide a contact form on our website. This stack simply forwards your message, together with your name (if you provided it) and email address, to our own email address and does not store any of your data.

1.3.Why are we allowed to process this data?
We have a legitimate interest (art. 6(1)(f) GDPR) to collect and process your data to answer your request and to be able to keep the conversation going.
1.4.How long do we keep your data?
The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.
1.5.What are your rights?

• You have the right to know which information we hold about you (right of access, Art. 15 GDPR). However, if you have contacted us via email, you can easily access our conversation in your own mailbox.

• You have the right to ask us to rectify the data we hold about you, if incomplete or inaccurate (right to rectification, Art. 16 GDPR).

• You can object to the processing (right to object to processing, Art. 21 GDPR), which would stop or prevent us from using your data.

• You have the right to ask us to delete your data (right to erasure, Art. 17 GDPR).

• You can ask us to transfer your data to another service if it is technically feasible (right to data portability, Art. 20 GDPR).

• Finally, you can ask us to limit how we use your data (right to restrict processing, Art. 18 GDPR)

2. How can you contact us and exercise your rights?
If you have questions, doubts or complaints about the way we process your personal data, please contact us. You can send an email to info [at] tracecrystal [dot] com or use the contact form. We will do our best to answer quickly and address your concerns.